A reservation is confirmed once:

the required payment has been successfully received;

the guest has received a written booking confirmation from KINOH Living; and

any required guest information has been provided.

The person making the reservation must be at least 18 years old and is responsible for the conduct of all guests included in the booking.

The number of overnight guests may not exceed the maximum occupancy stated for the accommodation unless agreed by KINOH Living in advance.

All rates are displayed in the currency indicated during booking.

The total booking price, applicable taxes, fees and any additional charges will be shown before payment is completed.

Payment must be made using one of the payment methods offered during checkout.

A reservation is not guaranteed until the required payment has been successfully processed.

KINOH Living reserves the right to cancel a reservation if payment cannot be completed or is subsequently reversed or disputed.

Cancellation terms applicable to the reservation will be clearly displayed before booking and will form part of the confirmed reservation.

Unless a different cancellation policy is shown at the time of booking:

In the unlikely event that KINOH Living is unable to provide the booked accommodation due to circumstances within our reasonable control, we may:

offer alternative dates;

offer equivalent accommodation where available; or

provide a refund for the accommodation we are unable to provide.

Our liability in such circumstances will normally be limited to amounts paid directly to KINOH Living for the affected reservation.

Standard check-in and check-out times are those displayed on the booking confirmation.

Early check-in and late check-out are subject to availability and may involve an additional charge.

Guests may be asked to provide identification before or during check-in as reasonably required for registration, security or legal compliance.

KINOH Living may place a temporary damage authorization of up to IDR 5,000,000 on the payment card shortly before check-in.

This is normally an authorization hold rather than a charge.

Provided the accommodation is left in acceptable condition and no loss, damage or additional charges have occurred, KINOH Living will instruct the payment provider to release the authorization after checkout.

The timing with which the released amount becomes available again is determined by the guest's bank or card issuer.

Guests are responsible for treating the property, furnishings, equipment and surrounding areas with reasonable care.

The lead guest is responsible for loss or damage caused by themselves or by members of their party beyond reasonable wear and tear.

This may include:

damaged furniture or fixtures;

damaged linen or towels beyond normal use;

broken or missing equipment;

missing decorative items;

damage caused by misuse of the property;

extraordinary cleaning;

damage resulting from unauthorized parties or guests; and

loss of keys or access devices.

Where damage or loss occurs, KINOH Living may charge the reasonable cost of cleaning, repair or replacement.

Where possible, supporting photographs, invoices or other documentation will be provided.

If the amount exceeds any security authorization, KINOH Living reserves the right to seek recovery of the remaining reasonable cost.

Guests should inform us promptly if anything is accidentally damaged during their stay. We understand that accidents happen and will always aim to resolve such situations reasonably.

Guests agree to respect the property, our neighbours and the local community.

Unless expressly agreed otherwise:

only registered guests may stay overnight;

parties and events are not permitted;

excessive noise is not permitted;

smoking is not permitted indoors;

illegal activity is strictly prohibited;

furniture and equipment should not be removed from the property; and

guests must follow reasonable safety instructions provided by KINOH Living.

Serious or repeated breaches of the house rules may result in termination of the stay without refund where reasonably necessary to protect the property, neighbouring residents, staff or other guests.

Daytime visitors may be permitted subject to property rules and maximum occupancy.

Guests remain responsible for the behaviour of their visitors and for any loss or damage they cause.

Large gatherings, events or commercial activities require prior written approval.

Children must be supervised at all times, particularly around:

swimming pools;

stairs;

balconies;

rooftops; and

other elevated or wet areas.

Parents and guardians remain responsible for the supervision and safety of children in their care.

Use of swimming pools, rooftops and outdoor facilities is at the guest's own reasonable discretion and risk.

Guests should exercise particular care around wet surfaces and supervise children at all times.

Diving or unsafe behaviour around swimming pools is not permitted.

Guests remain responsible for their personal belongings during their stay.

Where a safe is provided, guests are encouraged to use it for passports, cash, jewellery and other valuables.

KINOH Living is not responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.

Guests should report lost property as soon as possible after departure.

For the security of the property, guests and staff, exterior security cameras may operate in disclosed outdoor or access areas.

There are no security cameras inside guest accommodation or private indoor living spaces.

Further details are provided in the property description and/or Privacy Policy.

We take reasonable steps to ensure all facilities are working properly.

Occasional maintenance issues may nevertheless occur.

Guests should notify us promptly of any problem so that we have an opportunity to resolve it.

Where reasonably necessary for urgent maintenance, safety, security or emergency purposes, KINOH Living or its representatives may access the accommodation after reasonable notice where circumstances permit.

KINOH Living cannot guarantee uninterrupted availability of electricity, water, internet or telecommunications services where disruption is caused by third-party providers, infrastructure failures, weather events or other circumstances beyond our reasonable control.

We will nevertheless make reasonable efforts to assist when disruptions occur.

KINOH Living will not be responsible for failure or delay in providing services caused by events reasonably outside our control, including severe weather, natural disasters, government restrictions, utility outages, civil disturbance, epidemics, transportation disruption or similar events.

Where such an event materially affects a reservation, we will seek a reasonable solution considering the circumstances.

KINOH Living may collect personal information necessary to:

process reservations and payments;

communicate with guests;

provide accommodation services;

comply with legal or regulatory requirements;

maintain security; and

administer legitimate business operations.

Personal information will be handled in accordance with our Privacy Policy and applicable Indonesian data-protection requirements.

Personal photography by guests is welcome.

Professional photography, commercial filming, advertising productions, events, product shoots or other commercial use of the property require prior written permission from KINOH Living and may involve additional fees.

If something is not right during your stay, please contact us as soon as possible so that we have an opportunity to resolve the issue.

We encourage guests to raise concerns while still at the property rather than waiting until after departure whenever reasonably possible.

These Terms & Conditions and reservations made directly with KINOH Living are governed by the laws of the Republic of Indonesia.

The parties will first seek to resolve any dispute amicably and in good faith.

If a dispute cannot be resolved amicably, it will be dealt with in accordance with applicable Indonesian law and the competent jurisdiction applicable to KINOH Living.

For questions regarding a reservation or these Terms & Conditions, please contact KINOH Living using the contact details provided on our website.

KINOH Living — Balangan, Bali, Indonesia